Flocho Agenda
Account deletion
You can permanently delete your account inside Flocho Agenda or request deletion without having the app installed. Spanish instructions are included below.
Delete inside the app
- Sign in to Flocho Agenda.
- Open the Account tab.
- Choose Account management.
- Choose Delete account.
- Review the warning and confirm permanent deletion.
Request deletion on the web
If you cannot access Flocho Agenda, send a deletion request from the email address associated with your account. We may ask you to verify ownership before processing the request. Never include your password in the message.
Email deletion requestsupport@flocho.com
What is deleted
We delete or anonymize the account profile, including the name, email address, optional phone number, active sessions, Flocho Agenda business profile, services, tables, schedules, uploaded business media, and associated reservation information that is not subject to a retention requirement.
Flocho Agenda uses a shared Flocho account. Deleting it may also remove access to other Flocho services connected to the same account. If you only want to stop using Agenda, cancel upcoming reservations and sign out instead.
Limited retention
We remove active app data after the request is verified and processed. Completed or canceled reservation records, security logs, and backup copies may remain for up to 90 days before deletion or anonymization. Records required for fraud prevention, disputes, tax, accounting, or legal compliance may be retained only for the period required by applicable law and are not used to keep the deleted account active.
Eliminación de cuenta
- Inicia sesión en Flocho Agenda.
- Abre la pestaña Cuenta.
- Entra en Manejo de cuenta.
- Selecciona Eliminar cuenta.
- Lee la advertencia y confirma la eliminación permanente.
Si no puedes entrar a la app, envía la solicitud desde el correo asociado a la cuenta a support@flocho.com. Es posible que verifiquemos tu identidad. Nunca envíes tu contraseña.
Eliminamos o anonimizamos el perfil, las sesiones y los datos de Agenda que no deban conservarse. Las reservas completadas o canceladas, los registros de seguridad y las copias de respaldo pueden conservarse hasta 90 días. Los registros exigidos por ley solo se conservan durante el plazo obligatorio.
La cuenta de Flocho puede ser compartida por varios servicios. Eliminarla también puede quitar el acceso a otros servicios asociados a la misma cuenta.