This Refund Policy explains how refund requests are reviewed by Flocho LLC, including refunds for subscriptions, MyVocabulary, digital services, custom products, design services, and other Flocho services.

This policy works together with our Terms of Service, Subscription Terms, Cancellation Policy, Privacy Policy, Help Center, checkout disclosures, and any product-specific terms shown before purchase.

By purchasing, subscribing, ordering, or using Flocho services, you agree to this Refund Policy.

Flocho reviews refund requests based on the type of product or service, production status, access status, delivery status, payment status, provider rules, and applicable law.

A refund is not guaranteed unless required by law or approved by Flocho after review.

Canceling a subscription, order, digital service, or design service does not automatically create a refund.

Flocho may deny refund requests that are late, incomplete, fraudulent, abusive, related to customer error, or outside the applicable refund rules.

Subscription payments are generally non-refundable once access to the digital service has started, unless required by law or approved by Flocho.

Canceling a subscription stops future renewal charges but does not automatically refund previous charges.

After cancellation, paid access may continue until the end of the current billing period.

Flocho may review refund requests for duplicate charges, billing errors, unauthorized charges, technical issues, service failures, or other exceptional situations.

Refund requests should be submitted as soon as possible after the charge in question.

If a refund is approved, access to subscription features may be removed, limited, or ended immediately.

MyVocabulary is a digital educational service. Once access to paid features begins, subscription payments are generally non-refundable unless required by law or approved by Flocho.

Flocho does not guarantee fluency, grades, exam results, school outcomes, job outcomes, immigration results, professional certification, or any specific learning result.

Dissatisfaction with learning progress, pronunciation results, AI-generated content, translations, examples, stories, or educational results does not automatically qualify for a refund.

If there is a confirmed billing error, duplicate charge, or major technical issue that prevents access, Flocho may review the refund request.

Users are responsible for reviewing plan details, price, billing period, and renewal terms before subscribing.

Digital services may include graphic design, mockups, templates, previews, image preparation, file editing, digital downloads, generated content, AI-assisted work, or other creative services.

Digital services, completed design work, delivered files, generated content, approved previews, and digital access are generally non-refundable once work has started or delivery/access has occurred.

If a digital service is canceled before work begins, Flocho may review whether a refund is available.

If partial work has already started, Flocho may deduct reasonable costs for time, labor, provider costs, materials, platform fees, or completed work.

Design revisions, corrections, or adjustments may be offered at Flocho’s discretion depending on the service purchased and the issue reported.

Custom products are made specifically for the customer based on the customer's selected product, size, color, files, text, images, design instructions, and order approval.

Custom products are generally not refundable once production has started, unless required by law or unless Flocho made a clear production error.

Production may include preparing artwork, printing, cutting, pressing, engraving, ordering materials, preparing supplies, creating mockups, or starting any work related to the custom order.

Customers are responsible for reviewing spelling, names, dates, colors, sizes, quantity, placement, product selection, shipping details, and uploaded file quality before approving or placing an order.

Flocho is not responsible for customer-provided errors, low-resolution images, blurry files, incorrect spelling, wrong sizes, wrong colors selected by the customer, wrong shipping information, or design choices approved by the customer.

If Flocho confirms a production error or manufacturing defect caused by Flocho, Flocho may offer a correction, replacement, store credit, partial refund, or refund depending on the situation.

Shipping fees may be non-refundable once an order has shipped, unless required by law or approved by Flocho.

Flocho is not responsible for shipping delays caused by carriers, weather, holidays, incorrect addresses, failed delivery attempts, customer unavailability, customs, supplier delays, or external events beyond Flocho’s reasonable control.

If an order is returned, delayed, lost, or misdelivered because of incorrect customer-provided information, additional fees may apply and a refund may not be available.

If a package appears lost or damaged in transit, Flocho may require photos, tracking information, carrier claim information, package images, product images, or other documentation before reviewing a refund, replacement, or correction.

Risk of loss may pass to the customer once the order is delivered to the shipping carrier, unless applicable law requires otherwise.

Refunds are generally not available for customer error, buyer’s remorse, change of mind, wrong size selected by the customer, wrong product selected by the customer, incorrect shipping information, uploaded file issues, approved design errors, or failure to cancel before renewal.

Refunds are generally not available after digital access begins, design work starts, custom production starts, files are delivered, content is generated, or subscription access is used.

Refunds may be denied for fraud, abuse, chargeback abuse, policy violations, prohibited content, account sharing abuse, unauthorized resale, or misuse of Flocho services.

Flocho may refuse refunds when a customer fails to provide required information, proof, photos, screenshots, order details, or account verification.

If you believe there was a duplicate charge, billing error, unauthorized charge, or payment issue, contact Flocho as soon as possible.

Refund requests for billing issues should include your account email, payment date, charge amount, payment method type, subscription plan or order number, and a clear explanation of the issue.

Flocho may need to review payment provider records before approving or denying a refund.

If a payment provider, card network, wallet, or bank is involved, refund timing and availability may depend on that provider’s rules and processing time.

Submitting false billing claims, abusing refunds, or filing fraudulent disputes may result in account suspension or termination.

Approved refunds may take several business days to appear depending on the payment provider, card network, bank, wallet provider, or financial institution.

Flocho cannot control bank processing times after a refund has been submitted to the payment provider.

Some refunds may appear as reversals, credits, partial refunds, or adjustments depending on the payment provider.

If the original payment method is no longer available, Flocho may be limited in how a refund can be processed.

For refund support, contact Flocho by email or text message first.

Email support@flocho.com or contact@flocho.com.

You may also send a text message to 603-219-7943.

Include the email used on your Flocho account, order number or subscription plan, payment date, charge amount, photos or screenshots if applicable, and a clear explanation of the issue.

Flocho mainly provides support through email and text message to reduce spam calls and keep a clear record of customer requests.

If a phone call is needed, Flocho may call or schedule a call after reviewing your email or text message.

Do not send full card numbers, passwords, bank credentials, Social Security numbers, tax IDs, or other highly sensitive information by email or text.

Flocho may deny refund requests that appear fraudulent, abusive, unauthorized, incomplete, or connected to misuse of Flocho services.

Flocho may suspend, restrict, or terminate accounts involved in payment fraud, chargeback abuse, refund abuse, stolen payment methods, account sharing abuse, prohibited content, or violation of Flocho policies.

If a chargeback or payment dispute is filed, Flocho may suspend access to related services while the dispute is reviewed.

Refunds do not remove responsibility for valid charges, completed work, used services, shipped products, custom production, or obligations that occurred before the refund request.

Flocho may offer a partial refund, store credit, replacement, correction, revised file, or other solution instead of a full refund depending on the situation.

For custom products, a replacement or correction may be more appropriate than a refund if the issue can be reasonably fixed.

For digital services, a correction, revision, or partial credit may be offered when appropriate.

Any partial refund, store credit, replacement, or correction is offered at Flocho’s discretion unless required by law.

This Refund Policy works together with Flocho's Terms of Service, Subscription Terms, Cancellation Policy, Privacy Policy, Help Center, checkout terms, product terms, and applicable law.

If there is a conflict between this Refund Policy and a specific checkout disclosure shown at the time of purchase, the checkout disclosure may control for that specific purchase where allowed by law.

If there is a conflict between this Refund Policy and applicable law, applicable law controls.

Business Name: Flocho LLC

Support: support@flocho.com

Security: secure@flocho.com

General contact: contact@flocho.com

Text message: 603-219-7943

For faster and safer support, please email or text us first. If a phone call is needed, Flocho may contact you after reviewing your message.